Refund policy

Last Updated: 31-05-2026

At WAF Bags, we are committed to providing high-quality luggage products and ensuring customer satisfaction. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

Customers may request a return within 2 calendar days from the date of delivery only if:

The product arrives damaged during shipping.
The product has a manufacturing defect.
The wrong product was delivered.

Returns for change of mind, personal preference, incorrect color selection, incorrect size selection, or any reason unrelated to damage, defects, or incorrect delivery are not eligible for return or refund.

2. Mandatory Unboxing Video

To protect both the customer and WAF Bags, a complete and continuous unboxing video is required for all damage, defect, or wrong-item claims.

The video must clearly show:

The unopened package before opening.
The shipping label attached to the package.
The complete unboxing process without pauses, cuts, or edits.
The product and any visible damage, defect, or issue.

Claims submitted without a valid unboxing video may not be eligible for approval.

3. Reporting a Problem

If your product arrives damaged, defective, or incorrect, please contact us within 24 hours of receiving the order.

Please provide:

Your order number.
Clear photos of the product.
The complete unboxing video.
A brief description of the issue.

Claims submitted after the specified period may not be accepted.

4. Return Conditions

To qualify for a return:

The product must be unused.
The product must remain in its original condition.
All original packaging, tags, accessories, and components must be included.
The product must not show signs of misuse, alteration, or customer-caused damage.

WAF Bags reserves the right to reject any return that does not meet these conditions.

5. Refund Approval

Once the returned item is received and inspected, WAF Bags will determine whether the claim qualifies for a refund.

If approved:

A full refund will be issued to the original payment method.
Refund processing may take 5–14 business days, depending on the customer's bank and payment provider.